Returns

At Roz Suits, we want you to be completely satisfied with your purchase. If you have any issues with your order, please reach out to our customer care team for assistance. We're here to ensure that you have a seamless shopping experience with us.

Have any questions or concerns?

We’re always ready to help!

Call us at

07761485483

or send us an email to:

roz_suits@hotmail.com

RETURNS

Our return policy allows you to return items within 14 days of receipt. To initiate a return, please ensure that the items are in their original condition and packaging. Once we receive your return, we will process your refund promptly. If you have any questions about the return process, feel free to reach out to our customer support team.

How should I clean my traditional Asian garments purchased from Roz Suits to ensure they remain in excellent condition?

To maintain the elegance and quality of your traditional Asian garments from Roz Suits, we recommend following these cleaning tips: 1. Hand Washing: For delicate fabrics such as silk or embroidery, gently hand wash the garment in cold water using a mild detergent. Avoid wringing or twisting the fabric to prevent damage. 2. Dry Cleaning: If the label indicates dry cleaning only, it’s best to take your garment to a professional cleaner who specializes in delicate and traditional fabrics. 3. Air Drying: After washing, lay the garment flat on a clean, dry towel and reshape it to its original form. Allow it to air dry away from direct sunlight to prevent color fading. 4. Ironing: If ironing is required, use the lowest heat setting appropriate for the fabric. Placing a cloth between the iron and the garment can help protect delicate materials. 5. Storage: Store your garments in a cool, dry place. Use padded hangers for items that need to be hung and avoid overcrowding to prevent wrinkles and fabric stress. Following these steps will help ensure that your stylish and traditional pieces from Roz Suits remain vibrant and last for many wears.
How can I track my order from Roz Suits through Royal Mail?

To track your order from Roz Suits via Royal Mail, follow these steps: 1. Order Confirmation: After placing an order, you will receive an email confirmation from Roz Suits containing your tracking number for Royal Mail. 2. Visit Royal Mail's Tracking Page: Go to the Royal Mail website and navigate to the "Track and Trace" section. 3. Enter Tracking Number: Input the tracking number provided in your Roz Suits order confirmation email into the designated field. 4. Check Status: Click on the "Track" button to view the status and current location of your package. Should you have any further questions regarding your order status or face any issues with tracking, please contact Roz Suits customer service for personalized assistance. Our team is dedicated to ensuring you stay informed and satisfied with your shopping experience.
How does Roz Suits handle shipping for online orders, and what method is used?

At Roz Suits , we prioritize a seamless shopping experience, right from browsing our collection to receiving your stylish pieces. For shipping our unique blend of TikTok trends and traditional Asian elegance, we exclusively use Royal Mail. This trusted method ensures that your order is delivered safely and promptly. Customers can expect reliable delivery times and tracking options to keep an eye on their purchases. We are committed to providing a professional and efficient service that reflects our brand ethos. Royal Mail - UK Standard 2-3 working days Royal Mail- International 3-5 working days